Dear Clients & Supporters–
–This note is to share the current state of my webstore, convey a deep sense of remorse, and a commitment to rectify this situation.
–Many of you have been waiting waaay too long for your orders. First, I want to say I am truly sorry. Whether you are feeling impatient, frustrated, disappointed, or more, your feelings are totally justified. You placed trust in me, and I fell short of the standard of service you all deserve and expect. I’m sorry.
— Please let me explain: Over the past year, One Earth Sacred Arts was targeted by a sophisticated robot swarm that flooded my system with over 13,000 fake orders. Yes, THIRTEEN THOUSAND! Although no personal data was compromised, for me, the sheer volume of these sham purchases was devastating.
–I was overwhelmed and frightened by the scale of this digital attack. After returning from several months in India, I found a situation that had spiraled beyond my immediate control. Paralyzed by the weight of it, I did not respond as quickly as I should have. For that silence, I ask for everyone’s forgiveness.
—After getting professional assistance, we have now upgraded our entire infrastructure. We have moved to a robust new billing system (via Stripe) to ensure this does not happen again. But the webstore was re-opened accidentally during this work, and some orders (that I didn’t know about!) went through.
–Now that the malicious robot orders have been stopped, I am personally responding to every authentic message and purchase. Because I am responding to everyone personally, it will take approximately two weeks to clear the backlog. We will reopen the webstore as soon as this work is complete.
–For those who are waiting on orders, our items are being prepared now. As a token of my immense gratitude for your patience, I am including free gifts from India in every pending package.
–For those requesting refunds: If you requested a refund, it will be honored and processed as I reach your message in the queue.
–If you have already lodged a complaint and received a settlement, I’m so sorry you went through that. I would love to win back your trust. Please respond directly to the email I will be sending to every client and let me know how I can make it right.
–Once the store officially re-opens, I would love the chance to welcome everyone back. Please use the code ThankYou20%Off for a 20% discount on any in-stock items for two months.
–If you have moved or changed your address recently, please email me immediately at [email protected] so I can update your shipping label.
–Thank you for standing by me and for your incredible patience while I rectify this situation. I am deeply grateful for your business and look forward to getting sacred art into your hands very soon.
Sincerely,
Ekabhumi